For the quickest response about a live project, send your message from that project's page in the portal. This keeps your message and our response attached to the project record, which our team can act on immediately.
How to send a project message
- Sign in to the installer portal.
- Open the relevant application from your dashboard.
- Scroll to the Comments & Questions section.
- Type your question and send.
Our team is notified straight away, and your message becomes part of the project record. When we reply, you'll receive a notification and the reply appears in the same thread.
For general questions (not about a specific project)
Use the contact form or email us at info@dnorenewables.co.uk.
What we ask you to avoid
Sending project-specific questions to general company email addresses or to individual staff members outside the portal. Those messages take longer to route, don't automatically attach to the project, and can end up with someone who isn't currently working on your application. Portal comments always win.
Response times
We monitor portal comments during working hours and aim to respond promptly. For urgent situations (a customer install happening the same day, for example), flag it in the comment and we'll prioritise.