Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the DNO Renewables website and services. By using our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

DNO Renewables Ltd is registered in England and Wales (Company No. 15929837). VAT Registration Number: 480690866.

2. Services

DNO Renewables provides DNO (Distribution Network Operator) application management services for UK-based solar, battery, EV charger, and heat pump installers. Our services include:

• •Preparation and submission of G98 notifications and G99 applications
• •Liaison with DNOs on your behalf throughout the application process
• •Retrieval and forwarding of export numbers upon approval
• •Preparation of supporting technical documents including Single Line Diagrams (SLDs)
• •Real-time application tracking via our online portal

3. Your Responsibilities

When using our services, you agree to:

• •Provide accurate and complete project information as requested
• •Ensure you have the necessary authority (e.g. Letter of Authority) from the property owner or end customer
• •Respond to requests for additional information in a timely manner
• •Not use our services for any unlawful purpose
• •Ensure any equipment details you provide are accurate and reflect the actual installation

4. Fees and Payment

Our fees are published on our pricing page and are charged on a per-application basis. All prices are exclusive of VAT unless otherwise stated. Payment is due upon submission of the application. We reserve the right to update our pricing at any time; however, any changes will not affect applications already submitted and paid for.

5. Application Outcomes

While we take every reasonable care to prepare and submit accurate applications, we cannot guarantee that a DNO will approve any particular application. Approval decisions rest entirely with the relevant Distribution Network Operator. We are not liable for any delays, rejections, or conditions imposed by a DNO.

If an application is rejected due to an error on our part, we will resubmit the application at no additional cost.

6. Intellectual Property

All content on the DNO Renewables website, including text, graphics, logos, and software, is the property of DNO Renewables Ltd and is protected by copyright law. You may not reproduce, distribute, or create derivative works from any content without our written consent.

7. Limitation of Liability

To the fullest extent permitted by law, DNO Renewables Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services. Our total liability in any matter shall not exceed the fees paid by you for the specific application in question.

8. Confidentiality

We treat all client data and project information as confidential. We will not share your information with any third party except as necessary to perform our services (e.g. submitting information to DNOs) or as required by law. For full details, please see our Privacy Policy.

9. Termination

Either party may terminate the service relationship at any time by providing written notice. If you terminate after an application has been submitted, no refund will be provided for that application. We reserve the right to suspend or terminate access to our portal if these Terms are breached.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this page. Continued use of our services after changes constitutes acceptance of the updated Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at: info@dnorenewables.co.uk